FAQ

FAQS

(Frequently Asked Questions)

  • When are you available?

    Check our business hours at the bottom of the page. If you ever have a question outside of these hours, dont hesitate to reach out!

  • Where are you located?

    We are located in Dover, De. We provide services to Clayton, Townsend, Smyrna, Camden Wyoming, Bear, Newark, Middletown, and surrounding areas in Delaware.

  • Are your Cleaners Background Checked and Insured?

    Yes, all our cleaners go through background checks. At Pixemp Cleaning Services we prioritize the safety and security of our clients. Additionally, our company is fully insured to provide liability coverage in case of any accidents or damage that may occur during the cleaning process.

  • What do I need to do to prepare for the cleaning?

    For you to prepare for your upcoming house cleaning service, we recommend following these steps:

    1. Communication: If there are any specific areas or items in your home that require special attention or areas that need to be avoided, please inform us before the cleaning appointment. This will help us provide a tailored cleaning service that meets your needs.


    2. Pets: If you have pets, please make sure they are safely secured or kept in a separate area during the cleaning session. This will ensure their safety and allow our team to work without any distractions. 


    3. Secure Valuables/Fragile Items: We advise you to store any fragile items in a safe and secure place during the cleaning process. Although our team members are amazing cleaning professionals, it's always best to take precautions to avoid any incidentals. 


    4. Accessibility: It is essential that our team can access all areas of your home that require cleaning. Please unlock any doors or gates necessary for our entry and ensure that any alarm systems are temporarily disabled, or the access codes are provided.


    5. Walk-Through at the End of Service: At the conclusion of our cleaning service, we will conduct a thorough walk-through of your home with you. This allows us to address any concerns or areas that may need additional attention. Your satisfaction is our priority, and we want to ensure that you are completely happy with our work.

    6. Cluster Clearing: Prior to our arrival, tidy up any personal belongings, toys, or other items on surfaces such as countertops, tables, and floors. This will enable our team to clean more efficiently.


    If you have any questions or require further assistance, please feel free to contact us at 302-546-5110 or here at cleaningservices@pixemp.com. We look forward to providing you with exceptional house cleaning experience.


    Thank you once again for choosing our services.

  • What happens if I'm not satisfied with the cleaning service?

    Customer satisfaction is our top priority. Rest assured that with our 100% Full Customer Satisfaction Guarantee, if you're not completely satisfied with our cleaning service, simply let us know within 24 hours, and we will address the issue within 48 hours. 


    We strive to ensure that every client is 100% happy with our work. Our goal is to provide a hassle-free cleaning experience while providing quality services that you can depend on. Your honest feedback allows us to do that. Here at Pixemp Cleaning Services each customer is valued, and we want to grow with you! We will NEVER guarantee that the cleaning will be perfect, because there is ALWAYS a component of human error no matter how hard anyone tries. We do guarantee to learn from any mistakes and concerns that you express and make it our business to put countermeasures in place to ensure that the issue does not become recurrent. 


    Again, we Value HONEST Feedback and look forward to creating a lasting relationship with those whom we service, where customers feel appreciated and catered to.

  • How long will it take to clean my property?

    The duration of the cleaning process depends on various factors, such as the size of the property, the level of cleanliness required, and the specific services requested. We can provide an estimated time frame after assessing your cleaning needs.

  • What forms of payments do you accept?

    We accept Zelle, CashApp, Check and Cash.

  • Can I schedule cleaning services on a regular basis?

    Absolutely! Pixemp Cleaning Services offers flexible scheduling options to meet your needs. Whether you require a one-time cleaning or regular cleaning services on a weekly, biweekly, or monthly basis, we can create a customized cleaning plan that fits your schedule and budget.

  • Do I need to provide cleaning supplies and equipment?

    No, Pixemp Cleaning Services provides all necessary cleaning supplies and equipment. Our team of professional cleaners arrives at your home fully equipped and ready to tackle all applicable cleaning tasks.


    We use only the best cleaning products and equipment to ensure your home is thoroughly cleaned and sanitized. You can rest assured that our products are safe for you, your family, and your pets. Our team is trained to use the products provided by Pixemp Cleaning Services and unfortunately are unable to use products/tools provided by the customer.


  • How much do your cleaning services cost?

    The cost of our cleaning services can vary depending on factors such as the size of the property, the type of cleaning required, and the frequency of service. We offer competitive pricing and provide free estimates after assessing your specific cleaning needs.

  • What services does your cleaning company provide?

    Pixemp Cleaning Services offers a wide range of services, including residential cleaning, commercial cleaning, office cleaning, deep cleaning, standard cleaning, move in / move out cleanin, interior window cleaning, bed making, upholstery vacuuming, interior oven cleaning, and interior refrigerator cleaning. 


    We can tailor our services to meet your unique needs with our fully customizable cleaning options! 

  • Whats the best way to get in touch with you?

    We would love to hear from you. Feel free to reach out via our contact form or give us a call. We will get back to you in less than 24 hours.

  • Are you licensed?

    Yes we are licensed.

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